Kyle Groff, Customer Insights Manager at JetBlue Airways, shares how the company conduct the Voice of Customer Survey.

Watch the video and answer the following questions. in a Word(.docx) file- Be succinct in writing and use bullet points.

1. Too many survey questions are requested by various departments in the company. How to reduce the number of questions while capturing customers view of their experience with JetBlue?

2. A survey is not useful if it cannot provide insights that support decision making. What is Kyle’s strategy to ensure that survey results are translated into actions that improve customer satisfaction?

"Get 15% discount on your first 3 orders with us"
Use the following coupon

Order Now
CategoryNursing Lib

Best Custom Essay Writing Service        +1(781)656-7962

Hi there! Click one of our representatives below and we will get back to you as soon as possible.

Chat with us on WhatsApp