Read the case study, The Stress of Caring at Parkway Nursing Care.

Assume you have been hired by Parkway Nursing Care as a change management consultant to help the company change its culture and respond to the negative experiences of their employees.
Firstly, drawing on the work of Jick, Kotter and other change management theorists in the organisational behaviour literature, explain the core concepts in change management theory.
Secondly, use those concepts to a) identify and discuss the problems Parkway faces, and b) develop a strategy for changing the organisational culture and work practices at Parkway.