1. Create a memo for new Medical Assistants explaining how customer service impacts reimbursement of physician services and overall expense reimbursement for the medical facility. Also explain how and why customer service is the one thing that sets their organization apart from their competitors. When writing your memo, be sure to:
    • Organize your thoughts and use the effective communication skills you learned previously.
    • Use proper memo formatting.

      TIP: Word memo templates are available when you first open Word or when you select New from the File menu. Search for “memo” to find a suitable memo format to use for this assignment.

    • Remember to apply a tone that is suitable for new Medical Assistants.

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