1&2 in different docs references with citations and please more than 300 words at least 2 references. prichai
1)How can IT improve the customer experience. Use your own experience as good or bad examples.
2)Countermeasure can be defined as actions taken to counteract a danger or threat. Fennelly (2017) tells us that external and internal countermeasures can be conceptualized around the following five “Ds:”
- Deter
- Detect
- Delay
- Deny
- Destroy
Select and discuss one of the “Ds.” Also provide an example of your selected countermeasure in a real-world scenario.