At nursinglib.com, we acknowledge the fact that we cannot always be enough for all our clients and their requests. That is why we offer 100% money refund:
- The results were unsatisfying and cannot be accepted by the client,
- If there was no available writer to handle a specific order, and
- If the client placed an order and paid twice for it by a mistake.
We shall offer a 30-days “Refund period” for Papers more than 20 pages and 14 days for Papers less than 20 pages. Refund Period shall begin on expiry date of the order’s deadline and ends on the last day of the Refund Period. In case you are not satisfied with any of the Services, you can request for a refund according to these Terms within the Refund Period.
After the expiry of the refund period, we will not refund any amounts paid. We can extend the refund period to 180 days in exceptional cases if plagiarism is confirmed.
If we cancelled your order at the halfway point to the deadline of the order or later, you are entitled to a 30% refund or 100% compensation to the Bonus Balance. In the event of order cancellation, the funds will be debited back only to the account of the initial payment within 5-7 business days from the time of cancellation request.
We will also evaluate the refund requests on a case-by-case basis due to the uniqueness of the orders as well as the reasons for making revision requests. Also note that in case you make a refund request, we may require you to provide a documented proof that the quality of your order is low (e.g., scan copy of plagiarism report, or your instructor’s feedback, etc.). Should you find it necessary to make a refund request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with the reasons for dissatisfaction, they will take the necessary corrective actions. Always make sure that you submit your revision request within the Refund Period.
If by any case we refund the money due mistakes or some defiance to the initial instructions, our Quality Assurance Department, at its sole discretion, will assess the quality of the Paper and refunds an amount comparable to the percentage of incorrect content in the Paper and mistakes present in it.
You can contact us through various communication channels provided (i.e. live chat email, telephone, and message board) to facilitate communication between you, us and the writer assigned to complete an order. Upon contacting us via any of these methods, our Customer Support Center will available to you at any time and will respond to any refund request or other issue promptly. Please note that if you fail to submit your refund request within the refund period through the mentioned methods, we will not be obliged to honor or consider the above said request.
In case there is a delay of your Paper delivery is delayed due to unexpected circumstances, from our side, we may provide compensation for the breach of the order deadline in the form of a credit or a discount to be used towards your next order with us. Please note that deviation of delivery time is not a subject to refund.